Ephective Ephemera
Service Untitled posts today on the problem of getting engineers to think about customer service as part of the product development process:
The best way to make engineering groups aware of the challenges involved with customer service is to ask them to do customer service. Even if it isn’t that frequent (have each engineer answer support [...]
Two more seemingly-unrelated articles, with a thread in common:
ESPN’s Buster Olney, among the best sportswriters in America, and my favorite source for baseball analysis, wrote a poignant piece last Saturday – before the news of Alex Rodriguez’ positive drug test broke – in which he argues that it is a business imperitive that baseball players [...]